| FAQ's (frequently asked questions):
Hours of Operation:
Monday to Saturday: 8:00 AM to 4:00 PM
Closed Sundays.
Evening and Sunday tours by appointment only.
Reservations:
We happily accept walk-in guests and try our best to accommodate their requests, but we much prefer advanced reservations.Reservations help us to stay organized and allow us to provide the best service possible to our guests. You can make your reservation by emailing us HERE or by calling the dive shop at 998-206-9365 (dial 011-52 then the number if calling from the US or Canada. Our hours are 8 am to 4 pm and there is a message machine if you call after hours. We can also be reached by cell phone at 984-138-8746 (dial 011-52-1 and then the number if calling from the US or Canada). Please see below regarding deposits.
Deposits:
Due to an unfortunate amount of no-shows and last minute cancellations, we now must ask for a small deposit for scuba diving, PADI courses and hotel room reservations. For diving services and PADI courses a deposit of $25 per diver is sufficient. For hotel reservations, the deposit amount is for one room night. Deposits can be paid for via our website, just go HERE and follow the PayPal check out process. See below for our prepayment discount.
Payment Options:
Our prices are in US dollars and are subject to 10% tax. We accept US and Canadian dollars, Mexican Pesos, and Travelers Checks (US currency only, bring passport for identification). We also accept credit cards, debit cards and PayPal, sorry no Interact. Payments made in the dive shop by credit, debit or PayPal are subject to a 5% processing fee. That fee is waived if you pre-purchase via our website, just go HERE and follow the PayPal check out process. If you are requesting a custom package, check with me first regarding the final price.
Cancellations & Refunds:
Deposits are fully refundable if you cancel your reservation with 48 hours notice. Cancellations due to unfavorable weather are always fully refundable.
Transportation:
Unfortunately we cannot provide guest pick-ups at their hotel. We are a small company and just do not have the resources. We are happy to arrange a taxi pick up and drop off for you daily at reasonable rates. If you plan on diving a number of days, a rental car is often cheaper than taxi fare.
Snorkeling & Diving combination:
I am sorry, but we do not provide snorkeling and diving on the same tour. The ocean currents at the surface can be stronger than the currents at depth. A diver can use the corals of the dive site to hide from the current, where as a snorkeler on the surface is at the mercy of the current. The safety of our clients is our primary concern and the boat must stay with the divers. In addition we use different sites for snorkeling verses diving. The snorkel sites are very shallow and are not suitable for diving. Having said all of that, we do allow people to ride along in the boat, provide there is space. They can jump in the water with snorkel gear and play around. The captain will let them know when it is time to get back in the boat.
Dive Sites:
We have over 25 different dive sites from easy, shallow reef dives that are full of sea life to challenging wall dives that start at 135 feet. We do our deeper, more advanced dives (2 tanks) in the morning at 8 am and our shallower, more relaxing dives (2 tanks) in the afternoon at 12 pm. In addition, we offer dive tours to the spectacular underwater caves (Cenotes) of the Yucatan Peninsula.
Snorkeling:
Our snorkel tour takes you out to the coral reef by boat to two different snorkel sites. The depth of the water is shallow, about 10-20 feet, so you are very close to the life. Life vests are mandatory as the reef is part of our National Park. We ask that you please use only biodegradable/reef safe sunscreen while out at the reef. This can be purchased at the little supermarket at the Puerto Morelos town square. Full equipment rental, National Park entrance bracelet and drinking water are included. The tour lasts about two hours and costs $25 per person. Our normal snorkel times are 8 am, 10 am, 12 pm and 2 pm. Just let us know the date and time that you would like to go.
Equipment Rental:
All of our diving services include full equipment rental with your choice of short or long wet suit. You will find that our equipment is new and well maintained. You are welcome to bring some or all of your own gear. We will happily rinse, dry, store and assemble it for you each day. With the current airline weight restrictions and charges for overweight bags, many of our guests are choosing to leave their equipment at home. If you have a favorite mask or wet suit it can be nice to have those with you but you really don't need to bring anything. We do not offer a discount for bringing your own equipment.
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